Refund & Return Policy

1. Return window

At Violet Wallace we accept returns within 30 days of the date you receive your order, provided the conditions below are met.

• The item must be in its original condition, unworn and unwashed, with all tags, components, and original packaging included.
• We cannot accept returns on items damaged through improper use or handling.
• Intimate apparel, swimwear, and earrings are final sale for hygiene reasons and cannot be returned.
• Defective or damaged items must be reported within 7 days of delivery, with photographs.
• Return shipping costs are the responsibility of the customer, except where the item arrived defective, damaged, or incorrect — in those cases we cover return shipping.
• Refunds are processed within 7 business days of your return arriving at our facility. Once approved, the refund is issued to your original payment method.

We reserve the right to decline a return if the item shows signs of wear or misuse, has damage not attributable to us, or does not meet the conditions above.

Depending on your bank or card issuer, it may take an additional 5–10 business days for the refunded amount to appear on your statement.

2. How to start a return

If your order meets the conditions above, follow these steps:

Email us at: info@violetwallace.com

Include the following:

• Order number
• Reason for the return
• Photographs of the item (if defective or damaged)
• Full name
• Full shipping address

Once we receive your request, we'll send you the correct return address and instructions. Do not send the package back to the original sender address on the parcel — returns sent there cannot be processed or refunded.

3. Order cancellations

Orders are processed automatically and quickly, which means we cannot guarantee a cancellation once an order is confirmed.

• If your order has not yet been processed, contact us immediately at info@violetwallace.com and we'll do our best to stop it.
• If your order has already shipped, it cannot be cancelled. You'll need to wait for delivery and then start a return following the steps above.

4. Exchanges

We do not process direct exchanges. If you'd like a different size or color, return the original item for a refund following the process above and place a new order.

5. Refunds on shipping

Shipping is free on all orders, so no shipping charges are refunded. If your return is approved, you'll be refunded the full purchase price of the returned items.

6. Late or missing refunds

If you haven't received your refund after the timeframes above, first check with your bank or card issuer, as processing times vary. If you've done that and still haven't received it, contact us at info@violetwallace.com and we'll investigate.

7. Where our products ship from

Our products are shipped from our international fulfillment partners, which is why delivery times vary by destination. Return addresses are provided individually by email after you submit a return request — this ensures your return reaches the correct facility.

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Violet Wallace is operated by Litoral Commerce LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States.