Shipping & Returns
Free shipping on every order, and 30 days to change your mind. Here's how it works.
Shipping
Free standard shipping
Every order ships free, with no minimum purchase.
Processing
Orders are processed Monday to Friday and take 1–3 business days to prepare. We don't process or ship on weekends or U.S. federal holidays. During holidays and promotional periods, processing may take slightly longer.
Delivery
Once processed, estimated transit time within the United States is 7–15 business days. Estimates aren't guaranteed — customs clearance, weather and carrier delays can occasionally add time.
Tracking
We'll email you a tracking number as soon as your order ships. Allow 24–48 hours for the tracking to become active.
Duties and taxes
Orders within the United States aren't subject to import duties. For orders to Canada, any duties, taxes or customs fees are the responsibility of the recipient.
Returns
30-day window
You have 30 days from the day your order arrives to request a return. Items must be unworn, unwashed and in their original condition, with all tags, components and packaging included.
Intimate apparel, swimwear and earrings are final sale for hygiene reasons. We can't accept items damaged through improper use or handling.
How to start a return
Email info@violetwallace.com with:
- Your order number
- The reason for the return
- Photographs, if the item is damaged or defective
- Your full name and shipping address
We'll reply with the correct return address and instructions. Don't send the parcel back to the sender address printed on the package — returns sent there can't be processed or refunded.
Return shipping costs
Return shipping is the customer's responsibility, except when an item arrives defective, damaged or incorrect — in those cases we cover it. Damaged or defective items must be reported within 7 days of delivery, with photographs.
Refunds
Refunds are processed within 7 business days of your return reaching our facility and are issued to your original payment method. Depending on your bank, it can take a further 5–10 business days to appear on your statement.
Exchanges
We don't process direct exchanges. For a different size or color, return the original item for a refund and place a new order.
Cancellations
Orders are processed quickly, so cancellations can't be guaranteed. If your order hasn't been processed yet, contact us immediately and we'll do our best to stop it. Once it has shipped, you'll need to wait for delivery and start a return.
Full details are in our Shipping Policy and Refund & Return Policy. Questions? Email info@violetwallace.com, Monday to Friday, 9:00 AM – 6:00 PM EST.